Customer Support -- Bugs

Bug Report

If you're experiencing a problem with one of our software products, please fill out and submit the following bug report form. You may also want to check out our list of known problems.

If what you want to tell us is really more of a suggestion or a request for enhancement, please use our suggestion form instead.

Bug Report Form

When you submit your bug report, it will be entered into our database for tracking purposes. It will be associated with the account name under which you accessed this web. After an initial assessment by our support department, the resolution of the problem will be assigned to an appropriate engineer. Periodically we will post notices regarding bugs reported by our customers in the Known Problems section of this page, and tips or workarounds on the FAQ page.

Please be as specific as possible when describing the problem.

1. What operating system are you using?

2. Please enter a brief 1-line description of the problem:

(example:"Editor doesn't respond to up-arrow under image")

3. If the problem is reproducible, please list the steps required to cause it

(example: "1. Create a new file. 2. Insert some text...")

4. If the problem is not reproducible (only happened once or occasionally for no apparent reason), please describe the circumstance in which it occured and the symptoms it produced.

5. If the problem causes any error messages to be displayed, please write down the EXACT text displayed and enter it here.

6. Please add any other comment you think we would find useful here, including feedback on this site:

7. Please provide us the following contact information in case we need to contact you for more information:
Name:
Email:
Phone:

We may need to contact you for more information, such as if we have trouble reproducing the problem you describe.

Bug Report Form

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Known Problems

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